FAQ/Policies

FAQ:

Where are your fragrances made?

-All of these fragrances are designed , packaged and produced in-house (literally) in Seattle, Washington. Each batch is hand-made.

Are these fragrances IFRA compliant?

-Yes, all of our fragrances are compliant with IFRA standards so that they are safe for you to use as instructed!

Are these fragrances compliant with FDA standards?

-Yes, all of Vitabella's fragrances are labeled with a PDP that complies with FDA standards as well as the standards under the Fair Packaging and Labeling act.

Do you ship internationally?

-As of right now, due to the small nature of the business, we do not ship outside of the United States. We are working on getting international shipping set up!

 

Fragrance Return and Refund Policy

Thank you for your interest in Vitabella Perfumes! We take pride in crafting high-quality fragrances, but due to the nature of our products, we are currently unable to accept returns.

As a small business, we strive to keep our prices competitive. Accepting returns of used or opened fragrances would make it difficult for us to resell them and could potentially impact the quality of the product for future customers.

We encourage you to reach out to us with any questions you may have about our fragrances before you purchase. We're happy to offer detailed descriptions and recommendations based on your preferences.

If a bottle happens to break, make sure to take a photo of the broken bottle for our reference and please reach out via the 'contact' page of our website to be refunded!

We appreciate your understanding!

By purchasing from Vitabella Perfumes, you acknowledge that you have read and agree to this return and refund policy.

Shipping Policy:

Because of the nature of niche small-batch perfumes being made to order, please allow the perfumer an expected processing time of 1-5 days to produce your fragrance and get it sent out. It's always a top priority to get you your perfume as quickly as possible, but please be patient as it may take up to 5 days to ship your fragrance to you. Shipping is always through USPS and can be expected to take 2-7 days. Good things come to those who wait!